How to Fix a Juul that Won’t Turn On

Juuls are a godsend for people that are quitting smoking, but sometimes they won’t turn on—and that can be a nightmare. 

This can make keeping the cravings at bay feel impossible, but don’t reach for cigarettes just yet! There’s a number of reasons why your Juul isn’t working, and an equal number of very easy solutions. 

The main issues include:

  • It’s run out of charge
  • The battery’s completely run out
  • The Juul doesn’t recognize the pod

This article will give you the lowdown on what you need to do to get your Juul up and running and to help make quitting smoking considerably easier. Let’s get into it.

Top 3 Reasons Why Juuls Won’t Turn On – and How to Fix Them!

1. It’s run out of charge

This is by far the most common issue that arises with Juul users. Fortunately, it’s also the easiest to fix. 

If you suspect your Juul’s run out of battery, there are a few telltale signs.

One is that the light doesn’t come on when you use it. Usually, the batteries last for around a day, but this will change depending on how frequently or infrequently you use it. 

Another is that when you do hit it, there’s no vapor or flavor whatsoever. If it tastes burnt, that is another issue—most likely that your pod is running low or you have been hitting it incorrectly. 

It is admittedly still an issue, but if you can taste something horrible rather than nothing at all, it’s a step in the right direction, because you know at least your Juul is still working and isn’t permanently damaged. 

To fix a Juul that has run out of charge, you can probably guess the solution: just plug it in to charge. Juul starter kits conveniently come with a USB charging cable, which you simply have to plug into a socket or your laptop to give your Juul power again. 

How long your Juul takes to be fully charged depends on several things but Juuls typically take around an hour to charge. Since yours is running very low on battery or is completely out, I’d give it an hour and a half just to be on the safe side.

If your Juul is new, or you recently had the battery replaced, it probably won’t take even an hour—many users in this position report maximum charging times of around 45 minutes.

Once you’ve plugged your Juul in, the LED light will pulse white. To show it’s fully charged, the light will stop doing this and will instead be solid green.

As this is to do with the battery rather than it being a Juul-specific issue, it may happen with other e-cigarettes, too. In fact, Juuls use a battery type different to most (as highlighted by the different charging port).

In addition to this, you can buy charging cases on their website. They give you up to three full charges, and you can use them merely as storage. 

They also look very neat; I recommend you invest.

2. The battery’s completely run out

This one is a bit of a nightmare, but it can happen and if it does, it isn’t the end of the world, it’s just an inconvenience.

Juul uses lithium-ion polymer batteries. These are very safe but, like all things, can present safety issues or be damaged when used outside of their designated, manageable range. 

For best use, try to stick to using your device when it’s between 5 degrees and 41 degrees Celsius. If it’s colder or hotter when you’re using it, this will put a strain on the device and drain the battery quicker.

If you do need a new battery, you can purchase one from the official Juul website. Other places sell them, but these are the same price as elsewhere and come with the best guarantee, plus you can rest assured you’ll get the best customer service.

3. Juul does not recognize the pod

Your Juul might not actually have a flat battery or broken—it may be a simple issue of it not recognizing the pod. 

When you click the pod into the rest of the system, the bottom of the pod and the battery terminals inside must make contact to complete the system. Without this, you won’t be able to use the battery.

To fix this, take the pod out. There might be something in the way, like dust or crumbs. 

Give it a blow and try again, pushing a little harder than usual. It’s possible that the pod connectors are faulty and won’t work, or won’t work as well as you’d hope.

Final Thoughts

Clearly, there’s a lot more to it than your Juul simply not turning on. All the issues above are very easy to fix, and some of them—like it not being charged—are simply down to human error. 

The good news is there are ways around this. 

Juuls are very simple, consisting of parts you can probably count on one hand. That makes them very easy to repair and manage. 

If you’re still having some issues after my advice, however, I recommend contacting Juul’s customer support directly. The contact information is on their website.

In short, the vast majority of the issues will be down to the battery and its charge, although it isn’t unheard of for there to be more significant problems.